Buena Vista Gem Works - Fine Gemstones, Jewelry, and Minerals.

Terms and Conditions

Are you afraid to order via the Internet? Not sure about the quality of the product? With Buena Vista Gem Works this is not a worry...your complete satisfaction is always guaranteed!

HOW TO ORDER:

Just email me at bvgw@buenavistagemworks.com or telephone/text me at 303-475-2952. It is that easy! We will be happy to answer any of your questions. We'll even place the product as "reserved" for you while we await your payment.

REFUNDS AND EXCHANGES:

You will have seven (7) days after your package arrives to approve your purchase. If you are not satisfied for any reason, simply return the item(s) for a full refund, provided the products have not been damaged or altered in any way. If the item has been chipped, scratched, or damaged, your refund will be less the item's devaluation and/or cost of repair if possible. Refund of shipping fees is at our option. In most cases you are responsible to pay adequate postage and insurance both directions.

PURCHASING METHODS:

You can make a purchase from Buena Vista Gem Works in one of the following easy ways:

MY RESPONSE TO YOUR ORDER:

As soon as I receive your order, I will email (or phone) you about the availability of the product and the total amount of your purchase. I will also put the item(s) in reserve for you. As soon as your payment clears, I will promptly mail the item(s) to you for your approval. You'll have 7 days after receipt of the product to review and return if not completely satisfied.

MINIMAL ORDER:

A $5.00 handling charge MAY be charged on orders under $20.

METHODS OF PAYMENT:

SHIPPING COSTS AND METHODS OF SHIPPING:

Most packages out of BVGW are sent USPS Priority Flat Rate Box in order to secure safe shipment to the buyer, unless the order totals $100 or less. Tracking is placed on every shipment if possible. Priority does cover a $50 insurance fee. Anything over $50, I do suggest insurance for the value of the order with the insurance charge being passed on to the buyer. If the customer does not wish to pay for this additional insurance, then shipment is at the customer's risk. Orders over $100 in value will be sent fully insured. Registered mail will be required on shipments over $1,000 or so at my discretion, and will require an additional amount of postage at buyer's expense. These shipments will require you to sign for them.

International Mail BVGW does not normally ship outside the USA and Canada due to tracking and security problems. If we decide to do so, we will ship the most secure and economical method as possible. You will be charged the actual shipping costs we incur. If postal insurance to your country does not cover value of product(s), shipment will be at your risk. If a customs declaration is necessary, I will comply with that request.

Other Mailing Methods If you desire other mailing methods, please let me know and I will try to accommodate. Loose gemstones cannot be sent via UPS because they will not insure them, but mineral specimens and jewelry can be.